Shipping Policy
Reliable delivery. Transparent updates. Thoughtful service.
Last Updated: June 2026
At ORINOVAE, we believe a great shopping experience doesn't end at checkout.
Once you've found something you love, our goal is to deliver it as smoothly, reliably, and transparently as possible.
This Shipping Policy outlines how we process, ship, and support your orders every step of the way.
Why Customers Trust ORINOVAE
🚚 Fast Processing
📦 Tracked Delivery
🌍 Worldwide Shipping
💬 Dedicated Support
📦 Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During peak seasons, promotional events, or holidays, processing times may occasionally be extended.
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
🌎 Estimated Shipping Times
Delivery times may vary depending on your location and local carrier operations.
| Destination | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 5–12 Business Days |
| 🇬🇧 United Kingdom | 4–10 Business Days |
| 🇨🇦 Canada | 6–15 Business Days |
| 🇦🇺 Australia & New Zealand | 7–15 Business Days |
| 🇪🇺 Europe | 5–12 Business Days |
| 🌍 Rest of the World | 7–20 Business Days |
Please Note
Delivery estimates are provided for guidance only and are not guaranteed.
Occasionally, shipments may be affected by:
• Customs clearance procedures
• Weather conditions
• Carrier delays
• Transportation disruptions
• Peak holiday periods
We appreciate your patience should unexpected delays occur.
💳 Shipping Costs
Shipping fees are calculated automatically at checkout based on:
• Delivery destination
• Order value
• Selected shipping method
From time to time, ORINOVAE may offer Free Shipping Promotions on qualifying orders.
Any applicable offer will be displayed automatically during checkout.
🔍 Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email.
This allows you to monitor your shipment throughout its journey.
If you haven't received tracking information within a few days of placing your order, please contact our support team.
📧 support@orinovae.com
🏛 Customs, Duties & Taxes
For international orders, local customs authorities may charge:
• Import Duties
• Customs Fees
• Local Taxes
These charges are determined by your local government and are not included in the product price or shipping fee unless otherwise stated.
We recommend contacting your local customs office before placing an order if you have questions regarding import charges.
⏳ Delayed Shipments
While we work closely with trusted logistics partners, delays can occasionally occur due to circumstances beyond our control.
Examples include:
🌧 Severe Weather Conditions
🛃 Customs Inspections
🚚 Transportation Disruptions
🎄 Peak Holiday Seasons
📮 Carrier Service Interruptions
If your shipment experiences unexpected delays, our support team will be happy to assist.
📍 Incorrect Shipping Information
Please review your shipping information carefully before completing your purchase.
ORINOVAE is not responsible for delays, losses, or returned packages resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error after placing your order, contact us as soon as possible.
📧 support@orinovae.com
📭 Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please:
- Check with household members.
- Check with neighbors or your building management.
- Contact the local carrier directly.
- Reach out to our support team for assistance.
📧 support@orinovae.com
We'll do our best to help investigate and resolve the issue.
💬 Need Shipping Assistance?
We're always happy to help.
For shipping inquiries, delivery updates, order assistance, or general questions, please contact:
📧 support@orinovae.com
Our team is committed to providing a thoughtful and responsive customer experience.