Privacy Policy

We may collect information when you visit ORINOVAE, place an order, subscribe to communications, or contact our team.

Payment transactions may be processed by third-party payment providers. ORINOVAE does not normally receive or store complete payment card details.

We use personal information to operate our website, fulfil orders, support customers, and improve our services.

Information may be used to:

• Process and fulfil orders
• Manage payments and transaction records
• Provide customer support
• Send order confirmations and shipping updates
• Maintain and improve the website experience
• Prevent fraud, misuse, and unauthorised activity
• Deliver marketing communications when selected
• Understand website performance and customer engagement
• Comply with legal, regulatory, and record-keeping obligations

We aim to collect and use only information reasonably necessary to provide, secure, and improve our services.

We may send marketing communications when you choose to receive them.

These communications may include:

• Product and design updates
• New product or collection launches
• Exclusive offers or promotional events
• Home, travel, pet, and lifestyle content
• Surveys, feedback requests, or brand news

You may unsubscribe at any time by selecting the unsubscribe link at the bottom of a marketing email.

ORINOVAE uses cookies and similar technologies to support website functionality and understand how the website is used.

Cookies may help us:

• Remember preferences and shopping selections
• Keep the website functioning correctly
• Analyse website traffic and performance
• Understand how visitors interact with pages
• Measure marketing and campaign effectiveness
• Help detect fraud or suspicious activity

You may manage or disable cookies through your browser settings and, where available, through the website's cookie preference controls.

Information may be shared with service providers where reasonably necessary to operate our website, process transactions, fulfil orders, communicate with customers, and protect our services.

These providers may include:

• Payment processors and financial-service providers
• Warehousing, fulfilment, and shipping providers
• Email and customer-communication platforms
• Website hosting and ecommerce service providers
• Website analytics and performance platforms
• Fraud prevention and security-service providers
• Professional advisers or authorities where legally required

Service providers are expected to handle information only for the services they provide to us and in accordance with their contractual and legal obligations.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.

Security practices may include:

• Secure and encrypted website connections
• Controlled access to customer information
• Secure third-party payment processing
• Fraud monitoring and account-protection measures
• Website, software, and security maintenance

No method of online transmission, processing, or storage can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security, but we work to apply reasonable measures appropriate to the nature of the information and services involved.

ORINOVAE serves customers across multiple countries and regions.

Personal information may therefore be processed, transferred, or stored in a country different from your country of residence.

The privacy and data-protection laws in those countries may differ from the laws that apply where you live.

Where required, we take appropriate measures designed to protect personal information during international transfers and processing.

Depending on your location and applicable law, you may have rights regarding your personal information.

To submit a privacy-related request, contact support@orinovae.com .

ORINOVAE is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in circumstances where parental consent or another legal basis was required, we will take reasonable steps to review and delete the information where appropriate.

A parent or guardian who believes a child has provided personal information may contact our Customer Support team.

Our website may contain links to websites or services operated by third parties.

ORINOVAE does not control the privacy, security, content, or data practices of external websites.

When visiting another website, we encourage you to review its privacy policy and terms before providing personal information.

We may update this Privacy Policy periodically.

Updates may reflect changes in our business practices, website functionality, service providers, technologies, or legal requirements.

A revised version will be published on this page together with an updated “Last updated” date.

We encourage you to review this page periodically to remain informed about how personal information is handled.