Help Center
Everything you need to know about shopping with ORINOVAE.
We're committed to making your experience as simple, transparent, and enjoyable as possible.
Whether you have questions about shipping, returns, orders, or our products, you'll find helpful information below.
Why Shop With ORINOVAE
📦 Secure Ordering
🚚 Reliable Shipping
🔄 Easy Returns
💬 Dedicated Customer Support
📦 Orders & Shipping
When will my order be processed?
Orders are typically processed within 1–3 business days after payment has been received.
During peak seasons or promotional periods, processing times may occasionally be extended.
How long does shipping take?
Estimated delivery times:
🇺🇸 United States: 5–12 Business Days
🇬🇧 United Kingdom: 4–10 Business Days
🇨🇦 Canada: 6–15 Business Days
🇦🇺 Australia & New Zealand: 7–15 Business Days
🇪🇺 Europe: 5–12 Business Days
🌍 Rest of the World: 7–20 Business Days
How do I track my order?
Once your order has been shipped, you'll receive a tracking email containing your tracking number.
You can also visit our Order Tracking page at any time to view shipping updates.
My tracking hasn't updated. What should I do?
Tracking updates may occasionally take 24–72 hours to refresh after shipment.
If there has been no movement for an extended period, please contact:
🔄 Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be:
✔ Unused
✔ In original condition
✔ In original packaging
How do I request a return?
Simply contact:
Please include:
• Order Number
• Item(s) Being Returned
• Reason For Return
Our team will provide return instructions.
When will I receive my refund?
Approved refunds are typically initiated within:
3–5 Business Days
after your returned item has been inspected and approved.
💳 Payments
What payment methods do you accept?
Available payment methods may include:
✔ PayPal
✔ Apple Pay
✔ Google Pay
✔ Visa
✔ Mastercard
✔ American Express
Availability may vary by region.
Is my payment information secure?
Yes.
All payments are processed through secure payment providers using industry-standard encryption and security practices.
ORINOVAE does not store complete payment card information on our servers.
🌿 Products
What Makes ORINOVAE Different?
At ORINOVAE, we believe everyday products should do more than simply serve a function.
Every item we introduce is developed around three principles:
✔ Thoughtful Design
✔ Everyday Practicality
✔ Lasting Value
Our goal is to create essentials that bring simplicity, beauty, and purpose into the spaces where people live every day.
Are your products covered by a warranty?
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We'll work quickly to provide an appropriate solution.
👤 Account & Newsletter
Do I need an account to place an order?
No.
You may check out as a guest.
Creating an account simply makes it easier to manage future orders and save your information securely.
How do I unsubscribe from emails?
You can unsubscribe at any time by clicking the unsubscribe link found in any ORINOVAE email.
🤝 Corporate Orders
Do you offer bulk purchasing?
Yes.
ORINOVAE supports:
✔ Corporate Gifts
✔ Holiday Gift Programs
✔ Event Giveaways
✔ Employee Appreciation Gifts
✔ Custom Branding Projects
For corporate inquiries, please contact:
📞 Still Need Help?
Can't find the answer you're looking for?
Our team is always happy to assist.
Customer Support
For orders, shipping, returns, and general inquiries.
Founder Support
Our support team is always the best first point of contact for order and service-related questions. However, if your concern remains unresolved, involves a unique circumstance, or you'd like to share meaningful feedback that can help improve ORINOVAE, you're welcome to contact our founder directly.