12 Months
Cover runs for one year from the date your order is delivered.
Warranty
A 1-year warranty, kept simple.
Last updated: September 2026Every ORINOVAE product is covered against manufacturing defects for 12 months from the date of delivery.
No registration, no receipt upload portal, no forms to print. If something fails because of how it was made, email us and we will put it right.
This warranty is provided in addition to your rights under applicable consumer law. Nothing here limits rights that cannot legally be limited or excluded.
Our warranty principles
What the Warranty Means
Short enough to read once, clear enough to rely on later.
Manufacturing Defects
Faults in materials or workmanship are covered in full.
One Email
Order number plus a short video is all a claim needs to start.
No Runaround
One team reviews the claim and decides how to resolve it.
12 months
Cover period
From the date your order is delivered
Defects
What is covered
Materials and workmanship faults
Email
How to claim
Order number plus a short video
1–2 days
Support response
Typical reply time on business days
01 What Is Covered
This warranty covers manufacturing defects in materials and workmanship for 12 months from delivery.
Examples of what counts as a manufacturing defect:
- Seams, zips or stitching that fail under normal use
- Frames, joints or locking mechanisms that break without impact
- Heating, electrical or moving parts that stop working as intended
- Coatings, panels or fittings that separate or crack without misuse
- Any fault present before the product reached you
Normal use
Cover applies when the product is used for its intended purpose and cared for as described on its product page. Ordinary wear that develops gradually — fading, softening, light scuffing — is expected ageing rather than a defect.
02 What Is Not Covered
Damage caused after delivery is not a manufacturing defect, and falls outside this warranty.
This includes:
- Accidental damage, drops, crushing or impact
- Damage from misuse, overloading or use beyond the stated limits
- Exposure to conditions the product is not designed for
- Unauthorised repair, alteration or disassembly
- Commercial or rental use beyond normal household use
- Loss or theft of the product
Still worth asking.
If you are unsure whether a fault is covered, email us anyway. We will tell you honestly which side of the line it falls on — and where we can help outside the warranty, we usually can.
03 How to Claim
One email is enough. There is no claim form to complete.
Send us the following and we will take it from there:
- Your order number
- A short video or a few photos showing the fault clearly
- A one-line description of what happened and when
Why a video?
It lets us confirm the fault and approve a solution in a single reply, instead of asking you to send the item back first.
04 What Happens Next
We review the evidence, confirm the fault, and choose the resolution that fits the case.
Depending on the product, the fault and stock availability, we may:
- Send a replacement part or accessory
- Send a replacement product
- Issue a refund to your original payment method
- Offer store credit where you would rather choose something else
Where a return is needed, we cover the return postage. We will tell you which resolution applies before you send anything back.
Timing
Claims are reviewed on business days. We aim to reply within 1–2 business days, and to confirm the outcome rather than leave a claim open.
05 Your Legal Rights
This warranty adds to your statutory rights — it does not replace them.
Consumers in the United Kingdom and the European Union have legal rights regarding goods that are faulty or not as described. Those rights are unaffected by anything in this policy.
This warranty is governed by the laws of England and Wales.
Sold and fulfilled by
ORINOVAE LTD, Suite 166, 61 Bridge Street, Kington, United Kingdom HR5 3DJ. Company number 17255689.
One email solves it. That is the whole idea behind this warranty.
