Shipping Policy

Every ORINOVAE product has to clear the same three tests before it earns a place in the range: it must be useful, beautiful, and built to last.

We design each piece ourselves and test it against those standards, then make it in our own manufacturing base in China. Your order ships from that base, directly to you.

We don't hold stock in third-party warehouses around the world, so there is no middle step between our workshop and your door — which is how every order ships free, with duties and taxes already covered.

Because your parcel travels direct rather than from a local warehouse, delivery takes a little longer than a domestic order would. After dispatch, it typically arrives in 6–8 working days to the UK, 6–10 to Europe, and 7–12 to the US, Canada and Australia. Every order is tracked from our door to yours.

Orders are normally processed within 1–2 business days after payment has been successfully received.

Processing includes payment verification, order preparation, quality checks, packing, and transfer to the shipping carrier.

During peak seasons, promotional events, public holidays, or periods of unusually high demand, processing may occasionally take longer.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Delivery times vary according to destination, customs processing, and local carrier operations.

The following estimates apply after your order has been processed and dispatched:

Shipping is free on every order, to every country we deliver to.

• No minimum spend
• No handling, packing or fuel surcharge
• The delivery rate shown at checkout is always £0.00 / €0.00 / $0.00

Import duties and taxes are covered as well. See Customs, Duties & Taxes below.

Tracking information is sent by email after your order has been dispatched.

Your tracking number allows you to monitor the progress of your shipment through the carrier network.

Tracking updates may take 24–72 hours to appear after dispatch, particularly while the parcel is being transferred between facilities or carriers.

If the normal processing period has passed and you have not received tracking information, check your spam or junk folder before contacting Customer Support.

International orders may be subject to charges applied by local customs or tax authorities.

These may include:

• Import duties
• Customs processing fees
• Local sales or consumption taxes
• Carrier handling or administration charges

These charges are set by the destination country's authorities. Where ORINOVAE ships on a Delivered Duty Paid basis, they are calculated and settled at checkout, so nothing is collected on delivery.

Orders to eligible destinations are shipped on a Delivered Duty Paid (DDP) basis: import duties and taxes are calculated and settled at checkout, so nothing is owed on delivery.

If a destination is not covered by DDP, this is stated at checkout before payment, and any charges raised by local authorities are then the customer’s responsibility.

Although we work with established logistics providers, unexpected delays can occasionally occur.

Possible causes include:

• Severe weather conditions
• Customs inspections or clearance delays
• Transportation or network disruptions
• Peak holiday and promotional periods
• Local carrier service interruptions
• Incorrect or incomplete delivery information

Review the latest carrier tracking information first, as it will normally contain the most recent available update.

If your tracking has shown no movement for an extended period, contact our Customer Support team with your order and tracking numbers.

Please review your delivery information carefully before completing your purchase.

This includes the recipient name, street address, apartment or unit number, city, postcode, country, telephone number, and email address.

If you notice an error after placing your order, contact support@orinovae.com as soon as possible.

We will try to update the information before processing or dispatch, but changes cannot be guaranteed once fulfilment has begun.

If tracking shows that your parcel has been delivered but you cannot locate it, complete the following checks first.

1. Check around the property, entrance, reception area, and any designated safe place.
2. Ask household members or anyone else who may have accepted the parcel.
3. Check with neighbours, reception staff, or building management.
4. Contact the local carrier using the tracking number and ask for delivery details.
5. Contact ORINOVAE Customer Support if the parcel is still missing.

When contacting us, include your order number, tracking number, delivery address, and details of the checks already completed.

We will help review the available tracking information and work with the relevant delivery provider where appropriate.